Tenant Information

Before the tenancy starts

• Holding Deposit: when applicable, we may charge a refundable holding deposit (to reserve a property) capped at no more than one week's rent of a property

• Cash Deposit a refundable tenancy cash deposit capped at the equivalent of 'five weeks' rent for a property

During the tenancy

• The agreed rent for a property

• Payments to change the tenancy, when requested by the tenant, for alterations to the tenancy agreement or tenant swaps, capped at £50.00

• Payments associated with early termination of the tenancy, when requested by the tenant

• Payments in respect of utilities, communication services, TV licence and council tax

• A default fee for late payment of rent, charged at 3% of the rent amount due (when payments are over 14 days late)

• Payment of for the reasonably incurred costs for the loss of keys/security devices

Tenant Protection

TRSL Limited trading as Townends Estate Agents are members of The Property Ombudsman Scheme, membership number: T02630 and follow their Code of Practice for Residential Lettings and Management.

TRSL Limited trading as Townends Estate Agents is part of the Propertymark Client Protection scheme.

Main Scheme, Scheme Ref: C0001895.