What our customers say
Your team totally surpassed any expectations I had of dealing with an estate agent. The whole team were hugely supportive from the start to completion of my purchase, they certainly went the extra mile and nothing seemed to be problem when it came to assisting me at every stage. On the administrative side they were a huge help as well, allowing me to send relevant important paper work to solicitors from the office, which I couldn’t have done without their help."
On behalf of both myself and my partner, we would like to thank you for your help and continued persistence over the last few months. As you know, this has been an extremely stressful experience for us (and for almost everyone else involved!), however your help and determination has made a huge impact in seeing this sale through to the bitter end - so, thanks, we appreciate it."
We would like to thank you most sincerely for the most excellent manner in which you conducted our conveyance. Your company managed this with both precision and excellence. Thank you so very much!!"
Your guys have made other agents look like amateurs throughout this process, and today was no exception."
I have been more than impressed with Townends personnel. The attitude, professionalism and general manner of all has been excellent. I have never been pro estate agents but in my mind your service has been worth every penny. I have worked in housing for over 25 years and although I have a relaxed manner my expectations are high. Thank you."
I have put my property on the market with Townends some months and I'm really impressed with the service provided by the branch staff. I have used 6 estate agents over the last 2 years both for this property and one in Nottingham. On a scale of 1 - 10 I would give your branch 9 out of 10 and the others 5 and under. An example would be that they give feedback. The agents I have used for this property generated just 6 viewings whereas your branch are now in double figures. I am happily recommending Townends to all my friends as an example of what all estate agents should be."
The team were continually attentive and very focused on delivery. Their ability to cater to my needs – as a vendor – and those of the buyer to keep us aligned (in spite of our personalities being complete opposites!) was exemplary. Even when there were stumbling blocks post survey – as is always the case - they were helpful and solutions-led, ie finding damp course people and electrical firms to help the first time buyer with the issues raised. Nothing was too much trouble."
Thank you all so very much for going beyond an estate agent’s duties – my family were very pleased with your care and understanding."
It was a pleasure working with you and I am glad for all of us that the house was sold!"
Your branch staff were a credit to your company. The delightful, outgoing professionals had an excellent ability to judge client personalities and expectation, giving us the best and most honest customer service, giving us the advice and confidence to continue with the sale."
